Connecting You

Speeds can be affected by factors within our control, such as the contention ratio of the service, and factors beyond our control, such as the content being downloaded by the end-user, your distance and the quality of the copper from the node or basement for services using FTTN and FTTB nbn™ connection technology, the location of your Wi-Fi router/modem, and the number of connected devices running through your router at the same time.

Use these guidelines to help you select the right plan speed to meet your expectations:

• The nbn™ 50/20 Mbps speed tier suits 2-4 users streaming video, running multiple applications, or working from home
• The nbn™ 100/40 Mbps speed tier accommodates multiple users actively online at the same time, using video conferencing and downloading and uploading large files
• The nbn™ 250/100 Mbps speed tier powers business grade cloud solutions, high bandwidth applications, and large numbers of users
• The nbn™ Fixed Wireless Plus wholesale tier aims to deliver the maximum potential wholesale speed the network is capable of delivering at the time of use, however actual service speeds may be impacted by network congestion on the nbn™ Fixed Wireless network and no performance guarantee is offered.

Ask us about Quality of Service (QoS) upgrade options to optimise your TasmaNet nbn™ plan for multiple VoIP phone lines and video conferencing.

Actual speeds of FTTN/C/B services will be confirmed after connection. TasmaNet will provide remedies to customers not able to achieve expected nbn™ speeds, including the opportunity to move to an alternate plan or to cancel the service within the minimum term without penalty.

If your premises has previously been connected to the nbn™ broadband access network, standard connection takes 1-5 business days and is usually completed within the first 24 hours. New connections to the nbn™ broadband access network will require a connection appointment which is typically scheduled within 2 and 20 business days, dependent upon the availability of nbn™ technicians. We will confirm your nbn™ connection appointment after receiving your service application.

No, you can bring your own! Note that, if your modem is not on our Supported BYO Modem list, the TasmaNet Service Desk team will not be able to diagnose or provide support for hardware issues with your service and may refer you to the manufacturer instructions for your modem.

No, but you are responsible for ensuring that the modem meets the required standard and is correctly configured. If your nbn™ connection technology is FTTN/B/C, your modem will need to support VDSL2+. The TasmaNet Service Desk cannot support modems that have not been purchased from TasmaNet unless they appear on our Supported BYO Modem list, and may refer you to the manufacturer of your modem.

Two Modem options are available for purchase at a special discount price + $15 flat rate postage to anywhere in Australia:

• D-Link DVA-2800 $199 (RRP $329.95) Superior dual band Wi-Fi performance with full Gigabit Interface
• D-Link DSL-G225 $99 (RRP $129.95) N300 Wi-Fi performance with dedicated Gigabit Ethernet WAN port 

All Modems purchased from TasmaNet are covered by the manufacturers' warranty. 

No, all TasmaNet Business, Home Office, and Friends & Family Internet plans have a $0 connection fee and can be cancelled by providing 30 days notice. If you are in a new development area and not already connected to the nb™ broadband access network, a New Development Charge may also be applied by nbn™. Any applicable charges will be itemised at checkout before you confirm your purchase.

If a 12-month contract is more suitable for you, please contact our Sales Team to discuss your requirements so we can best help you

Some devices normally connected to a phone line will need to be registered with nbn™ directly such as medical alarms, monitored fire alarms, and lift emergency phones. Other devices to consider are security systems, fax and teletypewriter devices, EFTPOS terminals, health claim terminals, and existing landline phone services. We recommend contacting your current provider or manufacturer to ensure your specific device or service is compatible. To register your devices, visit the nbn™ website.

Learn more about upgrading your phone service or contact the TasmaNet Sales Team.

TasmaNet does not offer priority assistance services to customers with a life-threatening medical condition. Customers requiring this service should contact Telstra.