IT as a Service
TasmaNet's ecosytem of products to assist businesses in supporting their IT needs
TasmaNet IT as a Service
For businesses considering how IT systems are managed within their organisation, TasmaNet provides Five Pillars of Strategic IT Management to assist businesses in supporting their IT needs, in addition to proactively transforming IT into a true value adding proposition for the business with its customers.
1) Support Services
We pride ourselves on providing comprehensive outsourced IT solutions for small to mid-sized businesses.
As a trusted advisor to business, we inform company owners and key decision makers on all IT related decisions.
Areas of support always cover the maintenance and management of:
- Business critical applications and services
- Network and Communications infrastructure
- Desktop, server and peripheral and infrastructure
- Security and protective services and best practices
By understanding the business’ strengths and weaknesses early on, we will assist in providing a clear understanding of the potential return on investment for all IT related support requirements.
2) Strategic Planning for Success
It may take more time than you want, but making IT a truly value adding proposition for your business will require thorough planning.
- Many businesses have lost a sense of clarity in their IT infrastructure and processes.
- Our methodology in capturing this information enables us to provide a business with the key strategic pieces of information required to start thinking about future directions for a whole of business IT strategy.
- Our 12-month planning process allows us to review the current state of IT within the business, suggest processes to standardise practices to change, before guiding a culture of continuous improvement.
3) Staff Training and Partnership Culture
Our mantra is we’re in a ‘people’ game, not a ‘technology’ one.
Our team members must have great technical knowledge and expertise; but more importantly, they must have excellent communications skills and a willingness to understand the business activities, tasks and challenges of your business.
We often encounter staff who, by no fault of their own, are frustrated with IT systems. It is our goal to form relationships with them and assist with overcoming these barriers, not by being a crutch for them to fall back on time and time again, but to proactively make sure that problems are solved through training and developing an underlying understanding of their interaction with IT systems.
We enjoy getting to understand how your business works and what challenges and opportunities are laid before you. As your trusted partner, we aim to maximise the relationships we have with our partners to provide you with innovative solutions at all times.
4) Standardised Secure Operating Environments
The evolving nature of cybercrime makes IT security a challenge for smaller organisations to keep up with.
When it comes to IT security, never assume your business is small enough to slip under the radar.
Security is best improved and optimised when the approach is standardised across the board and systems can be put in place to protect your business.
Security compliance is driven through implementing best practices, including:
- Backing up all data regularly and storing it securely, preferably off-site and in the cloud.
- Maintaining up to date patching of all applications, specifically operating systems, which are often used by hackers to target vulnerable networks.
- Whitelist applications or create a standard operating environment so that only approved software can run on your networks.
- Manage administrative privileges carefully so only your IT team can install software and security patches.
5) Procurement Management and Controlling Costs
We advise our customers to never underestimate the investment required to achieve strategic IT goals. Understand that it can extend well beyond the purchase and/or implementation of a solution, due the complexity involved with adding value to the entire business through IT.
We understand costs must always be balanced with potential returns on investments, so to control costs, we must jointly consider the following:
- Assess the capabilities of existing technologies in use.
- Automate more basic, highly redundant tasks first and protect against the spawning of multiple poor or suboptimal task workflows.
- Ensure that the technology and solutions in use or being considered, have clear and specific objectives.
- Standardise wherever possible.
- Assess the best mechanisms to carefully manage the initial costs for implementation, set-up and customisation.
Call us on 1300 792 711 or complete a contact form to find out how TasmaNet Managed IT as a Service can help your business!Speak to our team
Special Business Grade nbn™ & Business Voice Offer!
In conjunction with the launch of our new TasmaNet Business Voice product, our account managers are in a position to offer bundled pricing for our Business nbn™ and Business Voice products.